Contact Atherton Fiber

We’re here 24/7 to answer questions, troubleshoot connectivity issues, help with plan changes, and whatever else you need when it comes to your Atherton Fiber services.

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GENERAL INQUIRIES
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Troubleshooting Tips

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If you are experiencing a connection issue, please reboot your modem and Wi-Fi router.

You can check your connection by bypassing your wifi router and connecting directly to the modem, to see if the issue is with your wifi router.

Please check the speed by plugging directly into the device (Calix, Icotera, Juniper, or FiberStore) that the technician left, rather than checking via wifi.

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Find the device the technician left that terminates your fiber-optic connection from the street and make sure all cables are plugged in securely and there is power to the device.

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There should be an ethernet cable leading from it to your main house router, which generally feeds the rest of your house your wifi connectivity.

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Take the ethernet cable out of the back of the router, and plug into your portable device.

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You can go to the speedtest servers, speedtest.net and fast.com

Please let us know if there are still connection issues when plugged directly into the device OR if you see a red light on the device. Send all relevant photos including the front of device to show the lights, and the back of the device so we may see the connections and speed test results.

FAQs

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Fiber-optic networking consists of bundles of tiny clear glass or plastic fibers rather than copper wires. Because fiber transmits light instead of electrical signals, data travels faster than it does through copper—literally at the speed of light—offering users high bandwidth and data integrity over long distances.

There are many possible reasons why your internet speed might not be living up to expectations. Perhaps you are using an outdated device or are experiencing bandwidth congestion. Maybe your service plan tops out at 1Gbps, or your “mesh” or Wi-Fi extender is doing more harm than good. It might be something as simple as an outdated ethernet cable or that certain apps your using are due for an upgrade.