Contact Atherton Fiber

We’re here 24/7 to answer questions, troubleshoot connectivity issues, help with plan changes, and whatever else you need when it comes to your Atherton Fiber services.

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GENERAL INQUIRIES
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SERVICE AREA UPDATES
Atherton/North Fair Oaks
The Village at Northstar
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Troubleshooting Tips

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If you are experiencing a connection issue, please reboot your modem and Wi-Fi router.

You can check your connection by bypassing your wifi router and connecting directly to the modem, to see if the issue is with your wifi router.

Please check the speed by plugging directly into the device (Calix, Icotera, Juniper, or FiberStore) that the technician left, rather than checking via wifi.

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Find the device the technician left that terminates your fiber-optic connection from the street and make sure all cables are plugged in securely and there is power to the device.

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There should be an ethernet cable leading from it to your main house router, which generally feeds the rest of your house your wifi connectivity.

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Take the ethernet cable out of the back of the router, and plug into your portable device.

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You can go to the speedtest servers, speedtest.net and fast.com

Please let us know if there are still connection issues when plugged directly into the device OR if you see a red light on the device. Send all relevant photos including the front of device to show the lights, and the back of the device so we may see the connections and speed test results.

FAQs

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Fiber-optic networking consists of bundles of tiny clear glass or plastic fibers rather than copper wires. Because fiber transmits light instead of electrical signals, data travels faster than it does through copper—literally at the speed of light—offering users high bandwidth and data integrity over long distances.

Fiber was first used in 1977 to provide voice communication; in 1988 the first transatlantic fiber cable allowed global fiber connections. Since then, the growth of the Internet and the resulting demand for high bandwidth have made fiber networks an increasingly popular solution for home and business data connections.

Imagine a data stream so blazing fast that computers connected to it often can’t keep up. Atherton Fiber’s basic, shared residential connection enables speeds of up to 10Gbps. This allows everyone in your house to stream movies at the same time without interruptions or buffering—even in bandwidth-hungry 4K resolution. Connections are symmetrical as well, so you can upload home video as quickly as you stream a film.

Over non-fiber Internet connections, upload speeds are much slower than download speeds. Fiber speeds are symmetrical, meaning data travels at the same speed in both directions, so you can post data as quickly as you stream it. Picture being able to simultaneously be on Zoom calls, play online games, upload videos, sync to the cloud, and log into your company’s network, all at lightning-fast 1Gbps or 10Gbps speeds.

For starters, fiber gives you much better bandwidth-data speeds-than standard copper connections. Fiber also preserves signal quality over long distances and though weather extremes. Our durable cables, similar to ones that have held up for decades, will support even greater speeds when they become available.

Even if you aren’t interested in a faster connection, the ISPs on our open-access network can offer you plans less expensive than your current provider. Future-proof fiber is also ready to bring you higher data speeds whenever they become available—no need to upgrade your cabling.

As with your current Internet setup, you’ll need a modem and a router. Some cable modems for example provide both functions. Our modem equivalent connects to the fiber cable we bring into your home and hooks up to your household Ethernet cables. Your current modem will need to be replaced to accept fiber. You will also need a WiFi router, either through one of our ISP partners, or you can bring your own.

Yes you can. Your existing phone line can be run in parallel to fiber.

There are many possible reasons why your internet speed might not be living up to expectations. Perhaps you are using an outdated device or are experiencing bandwidth congestion. Maybe your service plan tops out at 1Gbps, or your “mesh” or Wi-Fi extender is doing more harm than good. It might be something as simple as an outdated ethernet cable or that certain apps your using are due for an upgrade.